Terms & Conditions
Terms and Conditions Using the My Aruba Guide website
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Island Guide's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, do not use our website.
The terms “Island Guide,” “we” or “us” refer to the owner of the website whose registered office is in Oranjestad, Aruba.
Our company registration numbers (KVK) & tax numbers are:
Island Guide B.V. 133650 / 102400519
Island Guide Franchise B.V. 143057 / 102455181
My Aruba Guide N.V. 10032300 / 101398318010
Feliam Holding B.V. 89158954 / 864896165
The term “you” refers to the user or viewer of our website. The term “Website” means the website at www.myarubaguide.com and all subpages.
This policy provides information about the types of personal information we collect in our business, including through the website, and the ways in which we use it.
In this privacy policy, the term “personal information” includes information about an identifiable individual, including their name, gender, date of birth, address, telephone and fax numbers, e-mail address, photographs, personal notes and, if and where applicable, information that constitutes “sensitive information.” “Personal information” includes an opinion about an identifiable individual.
“Sensitive information” is a subset of personal information and includes information about an individual's racial or ethnic origin, health information, political opinions, religious beliefs or memberships, philosophical beliefs, membership in a professional or trade association or union, sexual preferences or practices, and criminal record.
Use of the website is subject to the following terms of use:
Content and Changes. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Cookies and data This website uses cookies to monitor browsing preferences. If you allow cookies to be used, personal information may be stored by us and used by third parties. We collect data about website visitors, including information about which areas of the website are most visited and how long visitors visit those areas.
Sale of services. We sell advertising space to clients and tours to tourists. All prices are subject to change and are subject to change by us at any time without notice.
Liability Neither we nor third parties make any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for such inaccuracies or errors to the fullest extent permitted by law.
Use at your own risk Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
Intellectual property This website contains material, information, graphics, and videos which are owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited except in accordance with the copyright notice, which forms part of these terms and conditions.
Trademarks All trademarks reproduced on this website and not owned or licensed to the operator are acknowledged on the website.
Unauthorized use. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
Links to other websites From time to time, this website may also contain links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Legal issues Your use of this website and any dispute arising out of such use of the website shall be governed by the laws of Aruba, Kingdom of the Netherlands.
Collection of personal information We collect personal information about individuals in circumstances such as the following:
When we meet an individual or do business with an organization that wants to do business with us.
When an individual signs up to become a user of our services.
When a user posts content that contains personal information on the website.
When a user posts personal videos and/or photos and/or personal text on the website.
When a person posts content that contains locations.
When a user visits the Website and asks a question or makes a comment or other post via email or through a social media platform.
When a user signs up to receive marketing information.
A significant amount of personal information is primarily collected by Island Guide. Because the information is on our database, we technically “collect” it, although we typically would not access or analyze it. This information may include a range of information such as names, dates of birth, addresses, phone numbers, location information, private photos, personal notes, and other information as selected by Island Guide.
Other types of information we collect We collect information about visitors to the website, including information about which areas of the website are most visited and how long visitors visit those areas.
We may use “cookies” that allow us to monitor traffic patterns and serve you more efficiently when you revisit the Website. A cookie does not identify you personally, but it identifies your computer. You can set your browser to alert you when you receive a cookie, and this gives you the option of accepting or rejecting it in each case. Refusing cookies may have the effect of limiting your access to parts of the Website.
We may collect information about your computer or device, including, where available, your IP address, operating system, and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify an individual.
Liability and responsibility. We are not responsible for the accuracy, completeness, or appropriateness of the information and materials on this website. This includes information provided by our chatbot. The chatbot does not have access to current information. Any information provided by the chatbot must be appreciated by the user. We make every effort to keep the information on the Website up-to-date, but cannot be held liable for any errors or omissions.
Changes and limitations to this policy We reserve the right to make changes to this policy. Such changes will be updated on the website after such changes are made.
The website may contain links to other third-party websites as a service to our users. Our privacy policy described here does not apply to those sites. Please be sure to review and agree to the terms and conditions and privacy policies of each linked website before providing any personal information.
Tours Tours are processed through various third-party booking platforms. Please make sure you review and agree to the terms and conditions and privacy policies of these platforms before providing any personal information.
Privacy Policy At My Aruba Guide, we understand that your privacy is really important. This privacy policy is designed to better serve you and let you know how your personally identifiable information is used online. Personally identifiable information is information that can be used by itself or with other information to identify, contact, or locate an individual, or identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise process your personally identifiable information in accordance with our website.
When do we collect information? We collect personally identifiable information from you when you subscribe to a newsletter or enter information on our site. No personally identifiable information is automatically collected when you visit our site, and users can visit our site anonymously.
Users may change their personal information by emailing us at info@myarubaguide.com.
How do we use your information? We may use the information we collect from you when you sign up for our newsletter, respond to a survey or marketing communication, or use certain other site features in the following ways:
To administer a contest, promotion, survey, or other site feature.
To send periodic newsletters to which you have subscribed.
Use of cookies Yes, we use cookies. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that allow the site's or service provider's systems to recognize your browser and capture and remember certain information.
We use cookies to compile aggregate data about site traffic and site interactions to provide better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer alert you each time a cookie is sent, or you can choose to disable all cookies. You do this through your browser settings. Since each browser is different, consult your browser's Help menu to find the correct way to change your cookies.
Disabling cookies may disable some features, but will not affect your overall site experience.
Disclosure to third parties We do not sell, trade, or transfer your personally identifiable information to third parties.
Third-party links Our website contains links to websites owned and operated by third parties. If you use these links, you will leave our website. These links are provided solely for your information and convenience and are not an endorsement by My Aruba Guide of the content of such linked websites or third parties. My Aruba Guide has no control over the content of any linked website and is not responsible for those websites or their content or availability.
This privacy policy applies only to information collected by this website. Because we have no control over the information policies or practices of these third parties, you should review their privacy policies to learn more about how they collect and use personally identifiable information. We are not responsible for the privacy practices of third parties.
Unsubscribe Users can set preferences for how Google advertises to you using the Google Advertising Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative opt-out page or permanently using the Google Analytics Opt-Out Browser Add-on.
Privacy policy changes. Users will be notified of any privacy policy changes on the privacy policy page written above.
Children Our site is not directed to persons under the age of 13. We do not knowingly collect personally identifiable information from children under the age of 13. If a parent or guardian becomes aware that their child has provided us with personal information without their consent, they should contact us. If we become aware that a child under 13 has provided us with personal information, we will delete such information from our files.
Security and Privacy We maintain reasonable technical, administrative, and physical safeguards to protect the confidentiality and security of your personal information. Should a data breach occur, we will notify users via email within seven (7) business days.
Contact information If you would like to make a request regarding personal information we may have about you, please contact: Island Guide B.V. & My Aruba Guide Address: Oranjestad, Aruba Aruba: +297 732 5499 info@islandguidetv.com / info@myarubaguide.com
Cancellation Policy
Why book with us?
A cancellation up to 24 hours prior to departure of the tour entitles the guest to a 100% refund.
Welcome to our cancellation policies page. As a re-seller of various tours, we understand the importance of clarity and assurance when it comes to cancellation procedures. Before booking any tour, we highly recommend reviewing the cancellation policies specific to the tour you intend to book. However, booking with us offers an added layer of support and peace of mind. Should you encounter any issues or have concerns regarding cancellations, rest assured that our dedicated team is here to assist you every step of the way. From facilitating refunds to liaising with tour operators on your behalf, we are committed to ensuring a seamless experience for our valued customers.
Our cancellation policies are as follows:
A cancellation up to 24 hours prior to departure of the tour entitles the guest to a 100% refund.
Less than 24 hours prior to departure, the guest receives no refund unless due to illness accompanied by a valid doctor's statement.
In case of illness, only the person who is ill will receive a 100% refund. Other participants within the same booking that cancel the tour will not receive a refund unless otherwise decided by the supplier depending on the circumstances.
No-shows, or if you miss the tour because you are too late, and cancellations made less than 24 hours before the scheduled activity will be charged the full price.
In case of operator cancellation due to weather or other unforeseen circumstances the tour will be rescheduled, if rescheduling is not possible or the new time is inconvenient for you, a full refund will be issued.
How to make a cancellation? For cancellations, please don't hesitate to reach out to us via email at info@myarubaguide.com or give us a call at +297 732 5499. You can also contact the tour operator directly through phone or email.
Tour operators
ABC Tours
Tel: (305)4323007 (USA)
Tel: +5825600 (local)
Email: info@abc-tours.com
Address: ABC Tours Aruba Schotlandstraat 61, Oranjestad, ArubaAruba Cine Tours
Email: info@arubacinetours.com
Tel: +297-5941815
Address: Savaneta 356A, Aruba, Dutch CaribbeanBanana Adventure
Address: Salina Cerca 9m, Noord, Aruba
Email: info@bananaadventure.com
Tel: USA +1-786-830-7676
Tel: ARUBA +297-699-9996Delphi Watersport
WhatsApp: +2977335680
Tel: +2977335680
Tel: +2977335691
Tel: +2977335688
Email: info@delphiwatersports.com
Address: At the beach in front of the Hyatt Regency towel hut, Noord, ArubaKukoo Kunuku
Tel: +2975862010
Email: bookings@kukookunuku.com
Address: Noord 128 p, Noord, ArubaLuxury Flying Dress
WhatsApp: +2976992298Nadine Krosendijk
Tel: +2977371380
Address: Seroe Biento 8d, Oranjestad, ArubaPelican Adventures
Tel: +2975872302
WhatsApp: +2975942716
Email: info@pelican-aruba.com
Address: Pelican Adventures, On Pelican Pier, J.E. Irausquin Blvd 237, Noord, ArubaThe Gold Mine Range
Tel: +2975859870
Tel: +2975941317
Email: info@thegoldmineranch.com
Address: Matividiri 60, Paradera, ArubaSailaway tours
Tel: +2977323000
Email: info@sailawaytour.com
Office Address: J.E. Irausquin 382-A, second floor