Terms & Conditions

My Aruba Guide Website and App usage terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Island Guide’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Island Guide’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is in Aruba, Oranjestad. Our company registration number (KVK) is 133650. The term ‘you’ refers to the user or viewer of our website. The term “Website” means the website located at www.myarubaguide.com and all the subpages. The term “App” means our application Island Guide for Android, iOS and any other operating systems.

This policy provides information as to the kind of personal information that we collect in our business, including through the Website and/or the App and the ways in which we use it.

In this privacy policy, the term “personal information” includes information about an identifiable individual, including their name, gender, date of birth, address, telephone and fax numbers, email address, photographs, personal notes, and if and where applicable, information that constitutes “sensitive information”. “Personal information” includes an opinion about an identifiable individual.

“Sensitive information” is a subset of personal information and includes information about a person’s racial or ethnic origin, health information, political opinions, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or trade union, sexual preferences or practices and criminal record.

The use of the website or App is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website and App uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material, information, pictures and videos which are owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Aruba, The kingdom of the Netherland.

Mobile App Terms and Conditions

  • You acknowledge that the terms of agreement with your respective mobile network provider (“Mobile Provider”) will continue to apply when using the Application. As a result, you may be charged by the Mobile Provider for access to network connection services for the duration of the connection while accessing the Application or any such third party charges as may arise. You accept responsibility for any such charges that arise.


We collect some personal information about individuals. We collect personal information from individuals in circumstances such as the following:

  • When we meet or deal with an individual from an organization wishing to do business with us;
  • When a person signs up to become a user of the Island Guide App.
  • When a user posts content that includes personal information through the App;
  • When a user posts personal videos and/or photos and/or personal text through the App;
  • When a person posts content that includes locations.
  • When a user visits the Website or uses the App and sends an enquiry through or makes a comment or other post, through an email or via a social media platform;
  • When a user signs up to receive marketing information;

A significant amount of personal information is primarily collected by Island Guide. However, because the information resides on our database we technically “collect” it, although we would not typically access or analyze it. This information could include a range of information as selected by Island Guide, such as names, dates of birth, address, phone number, location information, private pictures, private personal notes, and other information as selected by Island Guide.


We collect information on visitors to the Website, including information on which areas of the Website are most often accessed and how long visitors visit those areas.

We collect information from the App and your use of it, including information to assist us to identify the device upon which you use the App, such as your device’s IP address, operating system and your email addresses, location-based data, searches and other information you may input into or access from the App and/or Club App.

We may utilize “cookies” which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the Website. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. Rejecting cookies may have the effect of limiting your access to parts of the Website.

We may collect information about your computer or device, including where available, your IP address, operating system and browser type, for system administration and to report aggregated information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.


If at any time you provide or disclose personal information about someone other than yourself, you must ensure and you warrant that you have that person’s consent to provide such information for the purpose specified.


We reserve the right to make changes to this policy. Such changes will be updated on the Website and within the App following the making of such changes.

The Website and App may provide links to other third party sites as a service to our users. Our privacy policy described here does not apply to those sites. Please ensure that you review and agree with the terms and conditions and privacy policy of any linked website before providing any personal information.


Tours are processed through various third-party booking platforms. Please ensure that you review and agree with the terms and conditions and privacy policy before providing any personal information.


If you wish to make an inquiry regarding any personal information relating to you which may be in our possession, contact:

Island Guide B.V. & My Aruba Guide

Sun Plaza, LG Smith Blvd 160, Suite 306
Oranjestad, Aruba

Aruba:            + (297) 732 5499
Curacao:        + (599) 9692 5499


Cancellation Policy

Why book with us?

  • A cancellation up to 24 hours prior to departure of the tour entitles the guest to a 100% refund.

Welcome to our cancellation policies page. As a re-seller of various tours, we understand the importance of clarity and assurance when it comes to cancellation procedures. Before booking any tour, we highly recommend reviewing the cancellation policies specific to the tour you intend to book. However, booking with us offers an added layer of support and peace of mind. Should you encounter any issues or have concerns regarding cancellations, rest assured that our dedicated team is here to assist you every step of the way. From facilitating refunds to liaising with tour operators on your behalf, we are committed to ensuring a seamless experience for our valued customers.

Our cancellation policies are as follows:

  • A cancellation up to 24 hours prior to departure of the tour entitles the guest to a 100% refund.
  • Less than 24 hours prior to departure, the guest receives no refund unless due to illness accompanied by a valid doctor's statement.
  • In case of illness, only the person who is ill will receive a 100% refund. Other participants within the same booking that cancel the tour will not receive a refund unless otherwise decided by the supplier depending on the circumstances.
  • No-shows, or if you miss the tour because you are too late, and cancellations made less than 24 hours before the scheduled activity will be charged the full price.
  • In case of operator cancellation due to weather or other unforeseen circumstances the tour will be rescheduled, if rescheduling is not possible or the new time is inconvenient for you, a full refund will be issued.

How to make a cancellation? 
For cancellations, please don't hesitate to reach out to us via email at info@myarubaguide.com or give us a call at +2977325499. You can also contact the tour operator directly through phone or email.

ABC Tours
Tel: (305)4323007 (USA)
Tel: +5825600 (local)
Email: info@abc-tours.com
Adress: ABC Tours Aruba Schotlandstraat 61, Oranjestad, Aruba

Aruba Cine Tours 
Tel: +297-5941815
Savaneta 356A
Aruba, Dutch Caribbean

Banana Adventure
Salina Cerca 9m, Noord, Aruba
USA +1-786-830-7676
ARUBA +297-699-9996

Delphi Watersport 
Whatsapp: +2977335680
Tel: +2977335680
Tel: +2977335691
Tel: +2977335688
Email: info@delphiwatersports.com
Address: At the beach in front of the Hyatt Regency towel hut, Noord, Aruba

Kukoo Kunuku
Tel: +2975862010
Email: bookings@kukookunuku.com
Address: noord 128 p, Noord, Aruba

Luxury Flying Dress
Whatsapp: +2976992298 

Nadine Krosendijk
Tel: +2977371380
Address: Seroe Biento 8d, Oranjestad, Aruba

Pelican Adventures  
Tel: +2975872302
Whatsapp: +2975942716
Email: info@pelican-aruba.com
Adress: Pelican Adventures, On Pelican Pier, J.E. Irausquin Blvd 237, Noord, Aruba

The Gold Mine Range 
Tel: +2975859870
Tel: +2975941317
Address: Matividiri 60, Paradera, Aruba

Sailaway tours
Tel: +2977323000
Email: info@sailawaytour.com
Office Address: J.E. Irausquin 382-A, second floor